Privacy

Handmade By 'me' refers to and described below as the ‘Company’. This privacy policy will explain how ‘The Company’ uses the personal data we collect from you when you use our website or apps for mobile phones and tablet computers on iOS or Android.

 

What data do we collect?

Our Company may collect the following data, depending on your interaction with our services:

 

  • Your name

  • Your email address

  • Your postal address including postcode

  • Your IP address

  • Your telephone number

  • Your date of birth

  • Gender

  • Information regarding your care needs if you attend a workshop with us

 

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

 

  • Register online for our VIP club.

  • Voluntarily complete a contact form or use a form to enter a prize draw or competition.

  • Use or view our website or mobile app via your browser’s cookies.

  • Contact us via email.

  • Contact us via our mobile apps.

  • Contact us via our mobile phone SMS service.

 

How will we use your data?

Our Company collects your data so that we can:

 

  • Respond to your enquiry where necessary as you have consented for us to contact you.

  • Manage your account within our VIP club.

  • Contact you with details of our services that you may have a legitimate interest in.

  • Facilitate the delivery of our contractual obligations to you - such as the execution of prize draws and competitions.

  • Evaluate your interaction with our services for the purposes of improvement and product development.

  • Customise the content you see on our website or mobile apps for your local geographical area.

 

Only if you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

 

These are detailed at the point of sign-up (generally in the process of entering a competition or prize draw) and only apply to the third party detailed on the form you’re completing. You are not obliged to opt in.

 

How do we store your data?

Our Company securely stores your data in a cloud database provided by our Data Processors Aiir. Where necessary, data may be transferred to password protected means of storage within our local servers.

 

Our Company will keep data for the length of time specified when the data is provided by yourself via our website or mobile app (usually two years). Once this time period has expired, we will delete your data automatically.

 

If you text (SMS) your phone number and associated messages will be stored for 1 year so that we can reply to you when it is in your legitimate interest. Phone numbers are internally truncated to protect them from being viewed accidentally. After this, the data is automatically removed from our database.

 

If you enter a competition via a text (SMS) your phone in number and associated messages will be stored for 1 year so that we can fulfil our contractual obligations in the delivery and execution of the prize. Phone numbers are internally truncated to protect them from being viewed accidentally. After this, the data is automatically removed from our database.

 

Marketing

Our Company does not send you information about products and services from third parties unless it is relevant to and will enhance the advice we are giving. We will always ask if we need to refer you to another Company if the area concerned is outside our specialism. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our Company from contacting you for marketing purposes.

 

If you no longer wish to be contacted for marketing purposes, please let us know.

 

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. You can do so here.

  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us here.

Call us at: 07769 490 452

Or write to us: 55 Dales Path, Borehamwood, Hertfordshire, WD6 2SF

 

Cookies

Cookies are text files placed on your computer. When you visit our websites or use our mobile app, we may collect information from you automatically through cookies or similar technology

For further information on what cookies are visit allaboutcookies.org.

 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website or mobile app, including:

 

 

 

 

 

 

 

Third-party content may also be embedded in to our website or mobile apps (such as YouTube videos or social media posts). These services may create their own cookies, and you should consult their separate privacy policies for further information on their use and scope.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website or mobile app features may not function as a result.

 

Privacy policies of other websites or mobile apps

Our Company website and mobile apps may contains links to other websites or mobile apps. Our privacy policy applies only to our website and mobile apps, so if you click on a link to an external service, you should read their privacy policy.

 

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30th October 2019.

 

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us: info@handmadebyme.co.uk

Call us at: 07769 490 452

Or write to us: 55 Dales Path, Borehamwood, Hertfordshire, WD6 2SF

 

How to contact the appropriate authority

If you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

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