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Frequently Asked Questions

Q What deposit is required?
A 40% of the total order for weddings. This is non refundable. The balance due depends on whether you are having 1 or 2 delivery dates. With 1 delivery date the remainder is paid on collection of your invitations. With 2 delivery dates another 40% on collection of the first part of your order, the remainder is paid on collection of your 2nd part of your order.

Q How do I pay?
A We do have credit card facilities, as payment, however, you can also pay by cash (please do not send cash through the post), postal order, Internet Banking or cheque. Final payment is required before your goods are collected or dispatched.

Q Can I choose my own wording?
A We will print your personal choice of invite wording or we have a selection of options with a choice of font styles.

Q Do you provide samples by post?
A If you want to see a particular design in your chosen colour scheme the charge is £8.00 see terms on our samples page. Unfortunately we are unable to print your own wording at this stage. We only keep one sample of each design, so if you wish to see samples, we do actually make them just for you.

Q When is the usual time to send out invitations?
A On average 3 months before the wedding date. It is best calculated around the date you have to confirm your reception numbers e.g. Reception confirmation 6 weeks before the wedding. Therefore reply date is 8 weeks (2 months) before. Usually allow 1 month for guests to reply so send invites 3 months before the wedding.

Q How much notice is required for an order?
A Orders are normally dispatched for posting, usually 4 months before the wedding date. So as much notice for us as possible would be great.

Q What are the costs for delivery?
See our Help and support section

Q Are envelopes and insert pages included?
A Yes- for the cards we include printed insert sheets and white envelopes and for scrolls an optional postal tube or Display tube can be added if required not hand delivering.

Q Is there a minimum order number?
A There is no minimum order. Unless specified. It is often advisable to order a few extras, particularly with evening invites. Extras ordered after your original order has been dispatched are classed as a new order. Some of our ranges however come in packs of 10 and will be advertised accordingly.

Q Do you make Placecards, Order of Service, and Thank you’s?
A We do offer a comprehensive range of additional items to match your chosen invite design, which can be handmade also or a more basic version in the colours of your handmade design.

Q When should I order Placecards, Thank you cards and Order of Service?
A In our opinion these are best confirmed once you have received your invite replies. That way you are not paying for more than you actually need. A provisional order with deposit can be placed along with your invites, then numbers confirmed after your replies are received. This ensures that we reserve time in our schedule to make your order.

Q What happens if I need to change my order?
A Increase and decrease of numbers can be changed at any time however if the order changes by more that 10% either way we need at least 3 weeks notice before the delivery date of that part of the order.

Q What happens if cancel part of the order?
A If you no longer need part of your order then please notify us at least 6 weeks notice before the delivery date of that part of the order. Less than this time then the 40% deposit of that part of the order will still be payable. Within 2 weeks of delivery 100% of the balance will be payable. This does not apply for amendments only to cancellation.

International Orders- Q Do you accept orders from outside the U.K?
A We certainly do, we have had orders from as far away as the U.S.A and Singapore and India.

Q How Do I pay?
A We can accept credit card payments through Paypal, 1. Bankers foreign draft - in £ sterling, for this you can go to your bank and ask for a draft to be made out in our favour, expressed in sterling for the full amount of your order plus postage, this would have to be posted to us prior to your order being shipped. 2. Bank transfer / telex - for this you require our banking details which you provide to your bank, then they pay the sterling amount directly to our bank.

Q At what rate are prices converted?
A Prices are converted initially to your local currency at the exchange rate at the time of ordering. On the balance payment prices are converted again to your local currency at the exchange rate at that time. You may wish to pay the full balance at time of ordering. The balance is due just prior to the order being shipped. For this a draft, or bank transfer payment in Sterling or you can use Paypal.

Signing For The Delivery
Please ensure your order is sent to an address where someone will be able to sign for it. We suggest you select your work address if nobody is available at home to sign for the delivery.

How do you post my order?
Unless requested to use a courier (an optional extra) we will use Royal mail 2nd Class Recorded Delivery.

What about Postal strikes?
" Force Majeure " Handmade By 'me' will not be in breach of these Terms or otherwise liable for any delay in performance if to the extent that any delay or failure is due to the circumstances beyond its reasonable control and including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. We would recommend our Courier service if you are worried.

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